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Popular Questions

  • What is happening to the Ride app?

    Starting on August 31, 2019, Ride Report will no longer be supporting the Ride app. The app will be removed from the App Store and the Ride app server will be taken offline.
     

    Can I still use Ride after August 31?

    While the app will continue to track your rides, some features, such as accounts and trophies, will stop working. In addition, the app will no longer receive updates or email support. The core ride-tracking functionality may not continue to function in the future, particularly as new versions of the iOS and Android software are released.
     

    What happens to my trip data?

    All individual trip data collected by the Ride app will be destroyed. It will not be sold or shared with anyone. Aggregated and anonymized data may continue to be available to serve existing contracts with city agencies.
     

    Can I download or export my data?

    Yep! To export your data to GPX files, you'll need an iPhone running the latest version of Ride App, 2.1.3. Tap the Gear Icon on the lower right, then tap Export Data. Trip summary data can also be exported to the Health App on iOS.

    Aug 05, 2019 08:47AM PDT
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