Ride Report. Make Every Ride Count

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Popular Questions

  • What is Ride?

    Ride is a new app for people to share and record their experiences cycling in their city. Using Ride is incredibly simple. Ride can tell when you get on your bike, and it starts logging your ride automatically! When you're done riding, you'll get notified: 

    You can rate your ride directly from the notification:

    Your anonymous trip rating data will help us quantify your city's bicycle infrastructure. Once we have enough anonymous trip ratings you can use our Stress Map to find low-stress routes.


    Ride will save your rides, trophies, and stats for your reference. You can even earn rewards and get green light signal priority in some cities.



    If you want to track you bike rides and improve biking infrastructure download Ride here

    Oct 21, 2018 09:30PM PDT
  • How do I use Ride?

    Ride Report is really easy to use. Simply install Ride Report and launch it. Ride Report will automatically detect when you start a bike ride! So go about your business and don't worry about it. 

    When Ride Report detects a bike ride, it will record the trip for you. When you are finished, Ride Report will send you a notification to rate your trip. Swipe left on the notification to reveal the ratings: 

    Trip ratings are very helpful as they will help you and other cyclists find better bike routes. 

    Oct 22, 2018 08:44AM PDT
  • Ride and Apple Watch

    Apple Watch is the perfect match for Ride. There is no need to configure anything. Simply wear your Apple Watch and Ride will notify you when you finish your rides. Rate them directly from the Watch and never take your iPhone out of its place! 


     

    Nov 27, 2018 11:21AM PST
  • How does Ride work?

    Ride uses your phone's accelerometer and location services to automatically detect and store your bike rides. Using a mix of mapping technologies we overlay your rides on a map of your town.

    When we have enough anonymous trip data for a location, we can show a Stress Map that illustrates low-stress routes and problem areas. 

    If you're interested in using Ride Report for your city, let us know!

    Oct 22, 2018 08:53AM PDT
  • What is the Ride Stress Map?

    The Ride Stress Map is a graphical representation of bike rides throughout a city. 

    The green lines are rides that have been marked as good, while the red lines are rides that have been marked as troublesome. The thicker the line, the more rides that have used this route. You can see problem areas when green routes turn to yellow or orange, so be careful around these parts! By following the green routes, you can find a stress-free ride.

    The Ride Stress Map is only available in locations with a significant number of bike trips logged If you're interested in getting the Ride Stress Map for your city, download our app and let us know

    Oct 22, 2018 08:59AM PDT
  • How do I pause or stop Ride?

    Not to worry! If you want Ride to stop automatically detecting your bike rides, you can pause Ride by opening the app, tapping on the gear icon in the bottom right corner, and selecting 'Pause Trip Tracking.'



    Then choose whether you'd like to pause Ride for an hour, until tomorrow, for a week, or just for now.

    Oct 22, 2018 09:04AM PDT
  • Why should I create a Ride account?

    Create a Ride account so you can access your personal trips in case you change, lose, or damage your phone.

    Your data remains anonymous and cannot be accessed by others who do not have your phone or access to your email account.

    Oct 22, 2018 09:06AM PDT
  • Will Ride drain my battery?

    We've worked really to hard to make Ride battery-friendly. If you are using a newer device, battery impact should be below 10% depending on the amount of activity you do that day.

    If you are ever wary about your battery life, you can pause Ride by opening the app, clicking on the gear icon in the lower right corner, and selecting 'Pause Trip Tracking.' 



    Then choose whether you'd like to pause Ride for an hour, until tomorrow, for a week, or just for now.

    Oct 22, 2018 09:10AM PDT
  • I'm experiencing issues with Ride

    We've worked really hard to make sure Ride works properly all the time, but you may encounter an occasional issue. If you experience something that is out of the ordinary, please help us out and report it. To do so: Open Ride and click on the gear icon in the lower right corner.

    Then select "report an issue"





    If you are using an iPhone, you will need to have your Mail app setup. If you are using Android, you will be prompted to select your preferred email app. In your message, please let us know the approximate date and time of the start of the trip when you encountered the problem and what the problem was. Please also include any details of what might have been happening, either out of the ordinary or not (e.g., stopped at a long traffic light). Your reports are really helpful in improving the app!

    Oct 22, 2018 09:15AM PDT
  • Can I rate just a part of my ride?

    We're working on this right now! We hope to include this feature when we launch in our additional partner cities.

    Jul 23, 2016 04:36PM PDT
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