We've worked really hard to make sure Ride works properly all the time, but you may encounter an occasional issue. If you experience something that is out of the ordinary, please help us out and report it. To do so: Open Ride and click on the gear icon in the lower right corner.
Then select "report an issue"
If you are using an iPhone, you will need to have your Mail app setup. If you are using Android, you will be prompted to select your preferred email app. In your message, please let us know the approximate date and time of the start of the trip when you encountered the problem and what the problem was. Please also include any details of what might have been happening, either out of the ordinary or not (e.g., stopped at a long traffic light). Your reports are really helpful in improving the app!