Ride Report. Make Every Ride Count

Help / Popular Questions

Browse by Topic

Popular Questions

Privacy

Popular Questions

  • Ride missed some or all of my ride! What should I do?

    That's no good! We want Ride to work automatically all of the time. Please report the issue to us and let us know what time you took the missing ride. Reporting issues to us helps us improve Ride for riders everywhere.

    Oct 22, 2018 09:16AM PDT
  • Can I export my Ride bike rides to another app (e.g., Apple Health)?

    Ride integrates with Apple Health. We're planning to add integration with other third party apps and the ability to export your raw data soon! If you're interested in integrating your app with Ride, send us an email at info@ride.report.

    Oct 22, 2018 09:17AM PDT
  • Ride detected the wrong transportation mode. How can I change it?

    Don't worry! It's easy to fix a misidentified trip and doing so actually makes Ride smarter. Open the Ride Report app and click on the misidentified trip. Then select 'Not a Bike Ride?'



    Choose the correct mode of transportation.



    Given the many transportation options around, we have added even more choices!

    Your trip will be updated and you've helped make Ride better.

    Oct 22, 2018 09:20AM PDT
  • How much data does Ride use?

    Ride is optimized to use very little data. For example, Ride typically uses about 30kb for a 3 mile trip. Most of the time Ride won't even upload this tiny amount of data over your provider's wireless network. It waits until your iPhone is on WiFi and connected to a power source to upload this data. Doing this reduces battery consumption and usage of your data plan. 

    Oct 22, 2018 09:21AM PDT
  • Ride only records one trip when I change transportation modes. How can I fix this?

    If you change transportation modes and only stop briefly (e.g., if you ride your bike to the train), Ride may record this as only one trip instead of as two separate trips.

    To prevent this, you can manually end your first trip while it is still in progress and Ride will begin your next trip automatically.

    Swipe left on the in progress trip and tap "End Trip."

    Oct 22, 2018 09:26AM PDT
http://assets2.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete